Rhonda Yost, Vice President of Compliance, Safety, and Training, PGT Trucking
Daniel Patterson, Director of Safety, Western Express
Hayden Cardiff, Founder/Co-CEO, Idelic
Watch as Rhonda Yost, Vice President of Compliance, Safety, and Training at PGT Trucking, and Daniel Patterson, Director of Safety at Western Express, join moderator Hayden Cardiff for a discussion on how fleets can train their managers and dispatchers to most effectively communicate with their drivers. Together, they’ll cover:
- How to set performance benchmarks for your managers
- What managers need to know about driver-interactions
- How these fleets have improved driver-manager relations
SECTION HIGHLIGHTS:
- 01:11 – Speaker Introduction
- 03:25 – What Defines a Good Driver Manager?
- 16:34 – When Driver Managers Underperform: What Are the Consequences?
- 21:30 – Benchmarking Your Driver Managers
- 45:38 – Approaching Driver to Manager Communications: Impact on Retention and Performance
- 61:22 – Question and Answer
Fill out the form to watch now and download the summary slides.